Support FAQ

Smartphones & installation

Which smartphones can I use?

Android from version 4.0 & iPhone from iOS 7 onwards.

I don’t know if my smartphone has a QR code scanner.

No problem. If your smartphone has a camera, the 2B2C App can scan the QR code.

I can not buy apps. Can I use the 2B2C App anyway?

Yes. The app is free.

I have a Windows Phone. Is the App also available for me?

Not yet. For your system the app is under development.

ORDER

Do I have to login before I can order with the 2B2C Terrace App?

No.

Can I use the 2B2C App everywhere?

Yes.

If your the terrace does not offer it yet. Please ask them to sign up.

It’s free & easy.

I would like to order some food with the 2B2C Terras App. Is this possible?

If the bar / terrace decides to offer you this opportunity, yes you can!

Do I get a discount if I order with the App?

No.

Why should I use the 2B2C Terrace App? Can’t I just call the waiter?

You you could.

However, ordering with the 2B2C Terrace App is FASTER. Give it a try!

Suppose, I am at a table with some friends. Do we have to use the same smartphone?

No.

How long does it take to place an order?

Ordering is almost “real time”. For instance, you can order 1 coffee and 2 cola in less than 30 seconds.

How long does it take for my order to be served?

This depends on the waiters.

On different terraces I see different lists with drinks

That’s correct. Every bar/terrace has its own personalized list.

Sometimes I see prices and sometimes I don’t

Every bar/terrace can decide whether they want to show prices or not.

How do I ask for the bill?

You can ask for /order the bill the same way you order a drink.

“The bill” is on top of the list with most frequent ordered drinks.

Can I pay within the 2B2C App?

Nee.

Pay as you are used to do. With Maestro, cash, creditcard, … PS: You can ask for /order the bill with the 2B2C App!

This way you don’t have to create an account or give your bank details.

Safe & secure.

problems

I can not send my order

Most likely the terrace / bar where you are trying to place your order has a problem with their tablet that should receive your order.

Please ask the waiter / waitress to connect or reset the tablet.

(The 2B2C Terrace App has sufficient server capacity.)

I can’t scan the QR code in the dark

The camera on your smartphone needs sufficient light to scan the QR code.

If your phone has a flashlight, the 2B2C App will automatically use it.

If not, try to shine some light on the QR code while scanning.

I would like to order something that is not on the list.

Ask the waiter/waitress whether they have forgotten to put it on the list.

Bar/Terrace technical

Do I have to login before I can order with the 2B2C Terrace App?

No.

I can not send my order

Most likely the terrace / bar where you are trying to place your order has a problem with their tablet that should receive your order.

Please ask the waiter / waitress to connect or reset the tablet.

(The 2B2C Terrace App has sufficient server capacity.)

I can’t scan the QR code in the dark

The camera on your smartphone needs sufficient light to scan the QR code.

If your phone has a flashlight, the 2B2C App will automatically use it.

If not, try to shine some light on the QR code while scanning.

Which smartphones can I use?

Android from version 4.0 & iPhone from iOS 7 onwards.

I don’t know if my smartphone has a QR code scanner.

No problem. If your smartphone has a camera, the 2B2C App can scan the QR code.

I can not buy apps. Can I use the 2B2C App anyway?

Yes. The app is free.

I have a Windows Phone. Is the App also available for me?

Not yet. For your system the app is under development.

I would like to offer ordering by 2B2C App to my guests. What should I do?

Use the “sign up” form.

You will receive a starterkit with everything you need.

Setup is easy and fast.

How many tabels can I have on my terrace?

As much as you want. There is no maximum.

Can I use the 2B2C App everywhere?

Yes.

If your the terrace does not offer it yet. Please ask them to sign up.

It’s free & easy.

I already have a wireless order system. Why do I need the 2B2C Terras App?

You do not need it. However, your guests will probably want to order with the 2B2C Terras App.

I would like to order some food with the 2B2C Terras App. Is this possible?

If the bar / terrace decides to offer you this opportunity, yes you can!

Do I get a discount if I order with the App?

No.

Why should I use the 2B2C Terrace App? Can’t I just call the waiter?

You you could.

However, ordering with the 2B2C Terrace App is FASTER. Give it a try!

Suppose, I am at a table with some friends. Do we have to use the same smartphone?

No.

I don’t want to glue the QR codes on the table. What can I do?

You can attach the QR code on your tables any way you like.

On the menu, a small display, stickers, …

I do not have WiFi in my bar. Can I use the App anyway?

The Android tablet that receives the orders needs an internet connection. Via WiFi is most common. Hoever, mobile internet can also be a solution.

I have a PC behind the counter. Can I receive orders on this PC?

No.

You need an Android tablet to receive orders.

Even a simpel version will do.

I would like to order something that is not on the list.

Ask the waiter/waitress whether they have forgotten to put it on the list.

How long does it take to place an order?

Ordering is almost “real time”. For instance, you can order 1 coffee and 2 cola in less than 30 seconds.

Can I receive orders on an iPad?

No. The Bar App is only supported by Android.

How long does it take for my order to be served?

This depends on the waiters.

Are there any costs for bar/terrace owners?

No.

Where can I get the Bar App for my tablet?

You can find it in the Play Store. After installation, you will need a login. You will receive this login with your starterkit.

Zit ik ergens aan vast als ik mijn Horeca bedrijf aanmeld?

Nee. U bent niets verplicht. U kunt op ieder moment besluiten niet meer de mogelijkheid te bieden om met de 2B2C App te bestellen.

On different terraces I see different lists with drinks

That’s correct. Every bar/terrace has its own personalized list.

Sometimes I see prices and sometimes I don’t

Every bar/terrace can decide whether they want to show prices or not.

How do I ask for the bill?

You can ask for /order the bill the same way you order a drink.

“The bill” is on top of the list with most frequent ordered drinks.

Is it possible to connect the 2B2C App with my register system?

No. Due to big differences between the many available systems it is not possible to connect the 2B2C App to cash register systems.

Can I pay within the 2B2C App?

Nee.

Pay as you are used to do. With Maestro, cash, creditcard, … PS: You can ask for /order the bill with the 2B2C App!

This way you don’t have to create an account or give your bank details.

Safe & secure.

Bar/Terrace

I would like to offer ordering by 2B2C App to my guests. What should I do?

Use the “sign up” form.

You will receive a starterkit with everything you need.

Setup is easy and fast.

How many tabels can I have on my terrace?

As much as you want. There is no maximum.

I already have a wireless order system. Why do I need the 2B2C Terras App?

You do not need it. However, your guests will probably want to order with the 2B2C Terras App.

I don’t want to glue the QR codes on the table. What can I do?

You can attach the QR code on your tables any way you like.

On the menu, a small display, stickers, …

Are there any costs for bar/terrace owners?

No.

Where can I get the Bar App for my tablet?

You can find it in the Play Store. After installation, you will need a login. You will receive this login with your starterkit.

Is it possible to connect the 2B2C App with my register system?

No. Due to big differences between the many available systems it is not possible to connect the 2B2C App to cash register systems.

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